Do you accept returns and/or offer refunds?
Returns are accepted and refunds are given on all items sold, except customized items. We do not accept returns or offer refunds on customized items, unless there is a defect in the item.
How long do I have to return an item or request a refund?
Items must be returned and refunds must be requested within 30 days. We will pay for shipping if the item was incorrectly sent, damaged, or has a manufacturing defect. If the item is sent back for any other reason, you must pay to have the item shipped back to us.
What information do you need for a return or refund?
We need your name, email address, and order number. Please also list the reason for the return.
Who do I contact for a return or to request a refund?
Please email us at firstname.lastname@example.org and include the above requested information.
How long will it take for me receive my refund?
Please allow 3-5 business days after we receive your return for us to issue your refund.